This info is on The Realm Online Main Page:

To all customers -

We understand that many of you are still unable to access accounts after the time-warp over the weekend. Those of you with accounts created after the 13th of May (the date that the time-warp reverted us to) are in a position where you cannot access in-game staff. Reporting this to customer service is a top priority, and as such the following policy is in affect.

If you have an account that was created after 13th May 2007, and are now unable to access that account, please email cs@realmserver.com from the address associated with the missing account, and using the title "Time Warp Account Lost". This will allow you to get in contact directly with Customer Service as quickly as possible and ensure we are able to return an account to its owner.

Those of you with existing accounts that have switched to unpaid status due to the time-warp should not use the above title, but instead use "Unpaid After Time Warp" as a title.

We are hoping to resolve all residual problems with billing and accounts as quickly as possible for all customers. Using the designated titles will allow us to help you faster - so please make use of the correct titles with your emails.

Thank you all, and Happy Realming

Chris O'Brien
Community Relations Manager
Norseman Games

Here's my problem with their announcement.....not that I can post on their boards and vent there becuase they don't work....but I have created a new account and once in the game I went to the "what's new" section....they tell you right there that the accounts are lost for good and they can't get them back. Funny how that post on their website doesn't say anything about permanently deleted accounts, huh?

I find it beautiful that you can't access the forums without an account, so you can't contact their staff on their forums because if your account is non existant or non-paid (like mine since I quit due to these issues) theres no way to contact anyone (as I've found CS tends to ignore you for days)

I emailed them at least 6 times for the 4 accounts that I had that showed unpaid, still to this day I haven’t received anything back. I consider it a lesson learned. I got to use the accounts for 3 days then it went off-line and showed as unpaid. I made several posts on their forums, only for them to be locked and deleted.

Somehow that doesn't suprise me much... The CS seems to have gone way down hill; however I do like several of the supposed upcoming additions...