According to Sernnon:
Date: Mon Sep 24, 2007 12:49 pm
The server was hanging last night, Test appeared online
but wasn't (so people were trying to log in to a
non-existent service - Sorry!).
There wasn't a 'crash' per se, as NG had to take
the game down to clear the ghosting and restore the
stability of the server. Aside from any potential
login warping of characters logged in at the time of
the lagging problem, there should be no other warps,
nor any needed now.
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Date: Wed Sep 26, 2007 1:50 pm
Development are currently investigating the problems.
At this stage it appears it may be a mixture of router
problems (outside of NG control) causing lag, and this
feeding back to causing problems with our servers
(which is what NG can investigate and fix).
As NG is concentrating on stability right now,
it may cause a delay to the festival update.
NG will try to minimise this as much as possible.
The router problem may well be part of it,
but is not all of it. Which is why at least once
customers lost access to both Main and The Mists.
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That's all the info I've been able to gather, hope it's
enough.
